Contact 811C

Support is available 24 hours a day, seven days a week, in English, Bahasa Malaysia and Mandarin. Typical reply time is a few minutes.

Ways to Reach Us

• Live Chat — the chat button on any page. Fastest route, nothing to install.
• WhatsApp — best for deposit and withdrawal questions, because you can send a screenshot of the receipt.
• Telegram — support plus announcements and promotion alerts.
• Email — [email protected], for anything that needs a written record.

What to Include

These turn a long exchange into a short one:

• Your username — not your phone number
• For deposits — the transaction reference and a screenshot
• For withdrawals — the amount and time you submitted the request
• For bonuses — which promotion you claimed

Security Notice

811C staff will never ask for your password, and will never ask you to send money to a personal account to release a withdrawal. Anyone who does is not from 811C, whatever name or picture appears on the account contacting you. If in doubt, verify through live chat on this site first.